If you are in the business world, you deal with leads, customers, vendors, etc on a daily basis. You deal with them via several communication channels. Be it in person (which is actually very rare), over emails, chat, phone calls, etc. There is a lot of work, a lot of grievances, and eventually, that is just too much to handle.

With so many inbound and outbound communication channels, one is sure to get confused. More often, the work is completely scattered. It was to streamline this very scattered work that companies shifted to using cloud services.

~ Currently, a whopping 90% of companies use a cloud service of some kind, according to the Voice of the Enterprise: Cloud Transformation survey by 451Research.

~ Additionally, Gartner recently projected an $85.1 billion revenue to be generated by SaaS in 2019.

With such big numbers in play in the SaaS industry, it is wise to re-evaluate your company’s business communication systems.

To assist you in making your decision about switching to cloud telephony from your traditional telephone systems, I have compiled a list of quick benefits of cloud telephony to look over.

Contents hide
#1 Extensively integrated business communication systems
#2 High mobility and flexibility
#3 Cost efficiency
#4 A better handle over all business communications
#5 Cloud telephony solutions are highly scalable and customizable
#6 Rich business features
#7 Reliable and resilient phone service
#8 Highly customizable solutions
#9 Highly efficient sales and support teams
#10 Reduced carbon footprint
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#1 Extensively integrated business communication systems
Cloud telephony solutions integrate with your daily business workflows. This not only helps optimize your company’s individual team’s pipelines of work but also takes care of smooth business flow from a larger point of view. All your business communication systems are extensively integrated with your cloud telephony solution.

With these streamlined workflows, you can access every detail in a single interface. Thus making it easier and quicker to deliver results. Highly customizable CRM integrations allow you to consolidate your work and pipelines. Doing business just got easier than never before.

#2 High mobility and flexibility
This is the age of flexible work policies. An increasing number of employees are working at more flexible work hours and office environments. Remote work has been on the rise like never before. While employers argue that such career conditions work well only for freelance writers or designers, it is only smart for you to evaluate your work policies and understand how much a mobile and flexible work policy would benefit your company.

Cloud telephony business solutions allow your employees to take their work mobile. This way any support query or sales call can be taken care of even if your employee is not in the office. Any device with a stable Internet connection which has the cloud telephony app installed can take care of your business.

Moreover, the company can also cut down on the expenditure due to desktops. BYOD or Bring Your Own Device can be put into action where an employee’s own personal device can be used to take care of business.

#3 Cost efficiency
Expanding on the last section of the previous point, cloud telephony solutions cut down your business costs by a large magnitude. You no longer have to spend on traditional desk phone systems. Neither do you have to take care of installation and maintenance costs. Additionally, cloud telephony solutions do not eat up any office space either. It is all in one place on your employee’s laptop.

With so many costs taken out of the picture, your company cans ave up on all that revenue that takes care of these month-end bills.

#4 A better handle over all business communications
Traditional desk phones do not let you keep a track of all your business communications. Half the support queries come on the landlines and another part of the sales calls are made on these landlines too.

No one has any record of the conversations taking place. It becomes increasingly difficult to keep a handle on all the information flowing inwards and outwards.

Cloud telephony helps take care of this issue. With the feature of call recording, you can now record each and every incoming and outgoing call. Owing to this you and your team have a better handle overall business communications. You have a record of everything, which can be accessed at any point of time for reference or issue redressal.

#5 Cloud telephony solutions are highly scalable and customizable
Top decision-makers in a company constantly worry about buying a business solution that would not actually take care of all their requirements. Even so, a company’s keep changing rapidly since the business world is volatile. Any new need can arise at any point in time. Moreover, SaaS products can only stay true to their mettle if they provide rapid updates and customizations or else they would quickly reach the end of their lifetime.

Because of this, cloud telephony solutions are highly scalable and customizable. Need to add ten new members to the cloud telephony account that your sales team uses? Require a new customized feature to make your CRM integration smoother? It is all taken care of in the matter of no time.

#6 Rich business features
An important part of growing and enhancing your business is evaluation. It is important to constantly evaluate and understand how your company has been performing over the last couple of months and thus making necessary changes to your business plans.

To do so, one requires extensive statistics and easy to interpret graphs. Doing just that is not enough, One also needs to gain key insights from these statistics and visual aids so as to decide on how to proceed. Now, instead of assigning a whole bunch of people the task of doing so, cloud telephony solutions automatically generate these reports and insights for you.

Not just real-time analytics, these solutions also offer voicemail drops, bulk SMS automation, call schedulers, post-call surveys, and many more features to help your business get automated. This automation turns your manual work into automated workflows thus making everyone’s life just a little bit easier.

#7 Reliable and resilient phone service
In case an earthquake hits your area, your telephony systems, and office desktops are likely to be destroyed. Or at least highly affected. Since cloud telephony solutions have cloud storage, all your business information is safe and secure. Additionally, it can also be accessed from any other device at any point in time.

Moreover, in case of any system downtimes or your laptops crashing, your data is still not lost. Owing to the reliable and resilient nature of these telephony systems, disaster recovery is simply much easier.

#8 Highly customizable solutions
Businesses work on the go. A need for something new can arise at any time. Accordingly, your business needs to have the required technologies in place to take care of such requirements.

Cloud telephony allows you to make minor customizations and request for major customizations from your service provider in the least amount of time. The turn around period for these customization requests is very fast. Moreover, with a dedicated 24×7 available support team you can constantly keep track of all the progress.

#9 Highly efficient sales and support teams
Cloud telephony comes with a feature called the Auto Dialer. This dialer helps you automatically make calls and drop messages and voicemails. Your sales or support agent would not have to do any part of this process manually. More so, with the feature to add end call disposition notes, your agents can make quick notes about the outcome of the call.

With manual work reduced to virtually zero, and note-taking made so much more easier, there is a rapid efficiency and productivity boost in your sales and support teams.

#10 Reduced carbon footprint
This point is quite possibly the most overlooked. The world climate is currently in crisis. An increasing number of companies are doing their part to go green.

~ As reported by CNBC, from data centers to retail stores, Apple says global facilities are now powered with 100 percent clean energy.

These cloud services do not require extensive energy-draining infrastructures. Adopting cloud telephony solutions can be your part of helping the world climate.

Require further knowledge about cloud telephony solutions and what it takes to set up one? Join our webinar presented by Prateek Khurana, our in house expert on cloud telephony and CRM workflow-based automation, as he talks about why your business needs a cloud telephony solution and how to set up one in under 15 minutes.

Convinced that your business will grow leaps and bounds by adopting a cloud telephony solution? Schedule a demo with JustCall and help your company do so.

Who Is In–Telecom? In-Telecom is a U.S.-based company, founded in 2009 as a consulting and business telephone system solution provider. Since then, we have evolved into a full service technology company providing customized solutions for cloud telephone, voice over IP,  managed IT services, video conferencing, cyber security & data backup, physical security, internet services, and more. We attribute much of our success to the ability to supply the highest level of customer service and technical expertise, thus becoming the singular solution provider for our customers. Telecom can help steer your company toward efficiency and success. All our solutions are customized and scaled to your specific workflow needs and your budget.